Retaking compliance courses
It's common to need your staff to take a compliance course more than once: for example, if you want them to take Child Protection or Fire Safety every 3 years.
You can easily reset a course so that staff can complete it again. You can also use the tracking dashboard to find out when staff members last completed the course.
To reset a course for a single staff member:
Select the user
Select the course from either the Completed or Started tabs
Go to Reset course data on the right
Click Reset then confirm
To reset a course for multiple staff members:
Select a course, either from the top level or from the Group page
Go to Reset course data on the right
You can select which users you want to reset, or just leave it as All learners.
Click Reset then confirm
The result of resetting a course for a user will be:
All progress in the course will reset to 0% so the member of staff can start the course again
The course will no longer be marked as completed
The badge/certificate awarded for completing the course will be marked as Expired until the course is completed again
You will still be able to find out the date(s) the course was previously completed or what the Progress % was when it was reset.
